Getronics Solutions (S) Pte Ltd
About Company
With worldwide revenues of €1,97 billion in 2010 and about 12,000 employees (FTE), Getronics is a leading ICT service-provider in the world and the largest ICT service-provider in the Benelux. As expert in workspace management services, connectivity, datacenters, and consultancy, Getronics helps organizations and its employees to improve performance. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided for clients throughout the world that are of consistent quality. Since 23 October 2007, Getronics is part of KPN, the main provider of telecommunication services in The Netherlands.
DESKTOP ENGINEER
Jakarta Raya
Responsibilities:
To provide IT support remotely or in-person.
To provide professional services in all aspects of day to day IT Operation, with primary focus on the desktop layer. This includes problems resolution, problems escalation and incident management.
To work closely with the Customer’ IT team to ensure the smooth running of operations in order to support the main business function.
To adhere to Customer’ IT policies and migration procedures as well as Customer’ corporate procedures.
To handle ad-hoc IT projects from time-to-time
To take responsibility when assigned with core duties as appropriate.
Interaction with Clients / Contractors with I.T support provided as per contractual obligations.
To perform PC inventory.
Requirements:
In-depth personal computing experience, Meticulous, Precise.
Relevant and adequate experience in delivering professional services for desktop operation maintenance & management.
Multi-tasking ability. Willing to learn and acquire new skill set from time to time and as it becomes available.
Knowledge and experience managing Win2000x and XP platform.
Good analytical skill and able to troubleshoot and resolve issues quickly.
Knowledgeable in common applications i.e. MS Office suite, Outlook, Adobe Acrobat etc.
Good communications skill and interpersonal skills.
Able to perform effectively under pressure.
Able to demonstrate service orientation and flexibility in a team environment.
Support for Blackberry (RIM) Handsets for VIPs and Mobile end-users
Very Good Customer Service.
(Only shortlisted candidates will be notified).
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