Advertised: 25-10-11 | Closing Date: 24-11-11
PeopleSource is an international Executive Search & Outsourcing firm headquartered in Singapore and focusing on the Indonesian market. We bring to our clients more than 10 years of recruitment practice experience in Indonesia and across the Asia Pacific Region.
Our client, a leading Multinational Company in Automotive Industry, currently has immediate vacancy for experienced and committed person for a position as:
Heavy Duty Aftersales Service Technical Manager
Jakarta Raya
Responsibilities:
Well Experienced in Technical Service for heavy duty/trucks is a must.
Well Experienced and Strong knowledge in technical service, controlling warranty process and quality follow up.
Excellent knowledge of the automotive technology and service setup.
Capable to produce technical reporting/documentation.
Customer and Result Oriented.
Strong leadership with VERY GOOD Communication Skills.
MALE with the age around 35 - 45.
Fluent English (speaking and writing) is a must.
Bachelor degree from any reputable university.
Requirements:
Provide Technical Service and Advisory to partners/dealers and customers.
Technical Support and Knowledge Transfer to partners/dealers and customers to Drive recalls monitoring & achievement performance.
Interface in Technical matters between company and dealers.
Ensure proper Network Technical Assistance setup and competence
Strong Customer interface: conducted customers and dealers visits.
Follow up the TOP 10 technical & quality issues to ensure product quality improvement and implementation on the market
Control warranty & quality handling administration, good use and performance of warranty, good will and surcharge budget from technical and commercial point of view.
Conduct regular site warranty audits and secure proper process is in place at all time.
Actively participate in technical quality and warranty related forum (different types of monthly meetings).
Responsible for campaign procedures, Service communication & promotion.
Transport management.
Fleet & vehicle management.
24/7 Break down assistance & call centre services.
Customer services & extended offering: FMC, service agreements, etc
Remanufacturing activity deployment.
Qualified candidates are requested to submit a comprehensive resume, contact number and recent photograph (IN MICROSOFT WORD DOCUMENT FORMAT)
widya@peoplesource-solutions.com
or
ruth@peoplesource-solutions.com
(Subject: )
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